Privacy Policy

Privacy Policy

Introduction

Welcome to https://shingle-roof-repair-and-replacement.storysurge.net (hereafter referred to as ‘Shingle Roof Repair and Replacement’, ‘we’, or ‘our’). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we handle the personal information of visitors and users accessing our website, applications, services, and products. By using our platform, you agree to the collection, use, and disclosure of your data as described in this policy.

Scope

This privacy policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not apply to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Policy outlines the ways in which we process personal data, including:

  • Account Management: When you create an account with us, we collect and store your username, email address, and password hash for secure login purposes.
  • Transactions: For purchasing our services or products, we process payment information, such as credit card details, billing address, and order history.
  • Communication: We may contact you via email, phone, or text messages (SMS) for service updates, marketing promotions, or to obtain feedback on our services.

Personal Data Collection

We collect various types of personal data from users, which can include:

  • Account and Profile Information: This includes your name, contact details, user preferences, and profile pictures.
  • Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses for processing transactions securely.
  • Financial Records: Banking information may be collected for direct debit or credit arrangements related to our services.
  • Purchase History: Records of products or services purchased, including quantities, prices, and delivery details.
  • Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and IP addresses for user authentication and analytics.
  • Location Data: Information about your geographical location when you interact with our apps or visit our websites.
  • Feedback and Reviews: Comments, suggestions, and ratings provided by users to improve our services.
  • Social Media Content: Data from social media platforms when users choose to log in via these accounts for streamlined access.
  • Product Interaction: Details on how you interact with our products, including browsing history and product preferences.

We collect this data through direct user input forms, order processes, account settings, surveys, and automated tracking technologies such as cookies and pixels.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website:

  • Strictly Necessary Cookies: These are essential for navigating our site, ensuring secure login, and maintaining user sessions.
  • Preference Cookies: Used to remember user preferences, such as language settings and display options.
  • Analytics Cookies: Track user interactions, provide analytics data, and help us improve the functionality of our website.

Users can manage their cookie preferences through our Cookie Manager, which allows them to control non-essential cookies.

Data Retention and Deletion

We adhere to data retention policies as required by applicable laws and for legitimate business purposes:

  • Personal data related to account activities is retained until the account is inactive for a period defined by local regulations.
  • Transaction records may be kept for tax, accounting, or fraud prevention purposes for an extended period.
  • We periodically review our data retention practices and delete or anonymize personal data when it is no longer required for the purpose it was collected.

Data Security

We prioritize the security of your personal information and implement robust technical and organizational measures:

  • Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers to process data on our behalf, ensuring they adhere to strict security standards.
  • Access Controls: Our systems have access controls to limit unauthorized personnel from accessing or modifying personal data.

Children’s Privacy

Shingle Roof Repair and Replacement does not knowingly collect or solicit personal information from individuals under the age of 18. If you are a parent or guardian and believe we have collected such data, please contact us through the channels provided below, and we will take appropriate steps to delete it.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you, along with details of how and why we process it.
  • Rectification: If your data is inaccurate or incomplete, you can ask for corrections or updates.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request that we delete your personal information from our systems.
  • Data Portability: You may have the right to receive a copy of your data in a structured format, transferable to another controller.
  • Object to Processing: You can object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights or make a request, please contact our Data Protection Officer using the details provided below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

  • Email: [email protected]
  • Phone: +1 (123) 456-7890
  • Mailing Address: Shingle Roof Repair and Replacement, 4567 Oak Street, Suite 200, City, State, ZIP Code

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically to stay informed about how we protect their personal information.